Legal

Refund Policy

Last updated: July 20, 2026

We want paid reports to be delivered as described. This policy applies to the $29 one-time full report.

When a refund is available

you were charged more than once for the same report;
the paid report was not delivered because of a failure in our service; or
the report is materially unusable because of a technical error that we cannot resolve within three business days after receiving enough information to investigate.

When a refund is generally unavailable

After a report has been successfully delivered, we generally do not refund for change of mind, a store changing after the scan, disagreement with the number or severity of detected issues, or limitations clearly described in the Terms of Service. This does not limit rights that cannot be waived under applicable law.

How to request a refund

Email support@dreamgerai.top with the purchase email, receipt or order ID, scanned store URL, and a short description of the problem. Do not send card, bank, or wallet credentials. We may ask for screenshots or report identifiers needed to investigate.

Processing

Approved refunds are submitted through Creem, our merchant of record, to the original payment method. Bank and payment-network processing times vary. Duplicate or unauthorized charges should be reported promptly so we can coordinate with Creem.